Privacy Policy

Last updated: August 12, 2025

Welcome to Endra (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or purchase products from our store. By using our site and services you agree to the terms described in this policy.

1. Information We Collect

We collect information that you provide directly and information that is collected automatically:

Account & order information: name, email address, phone number, billing & shipping addresses, order history.
Payment information: payment card details are processed by our payment providers (we do not store full card numbers on our servers).
Customer support data: messages, returns/exchange details, and chat logs.
Device & usage data: IP address, browser type, pages visited, referring/exit pages, and interaction data collected via cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders, manage returns and refunds.
Communicate with you about orders, products, promotions, and updates.
Improve and personalize our services, website experience, and product recommendations.
Detect, prevent, and respond to fraud, abuse, or security issues.
Comply with legal obligations and enforce our policies.

3. Legal Basis for Processing (if applicable)

Where required by law (for example under the GDPR), we rely on the following legal bases to process your data: performance of a contract, compliance with legal obligations, legitimate interests (e.g., fraud prevention, improving service), and your consent where requested.

4. Cookies & Tracking

We and our third-party partners use cookies and similar technologies to collect device and usage information. Cookies help with:

Remembering your shopping cart and preferences.
Providing analytics and improving the website.
Delivering personalized marketing (where you consent).

You can manage or disable cookies via your browser settings, but some features may not function properly if cookies are blocked.

5. Third-Party Services

We may share data with service providers who help operate our store (payment processors, shipping partners, analytics providers, marketing platforms). These third parties only receive the information they need to perform their services and must protect it under contract.

6. Payments & Financial Data

Payments are processed by trusted payment gateways. We do not store full credit card information on our servers. For questions about how payments are handled, please refer to the payment provider’s privacy and security documentation.

7. Data Retention

We retain personal data for as long as necessary to provide services, fulfill legal obligations, resolve disputes, enforce agreements, and for internal business purposes. Retention periods vary depending on the type of data and the reason for processing.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal data (subject to legal exceptions).
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at the address below. We may need to verify your identity before responding.

9. International Transfers

Your information may be transferred to, stored, and processed in countries other than your own. When transferring personal data across borders we implement safeguards required by law to protect your information.

10. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no internet transmission or storage is completely secure — we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when the policy was last revised. Significant changes will be communicated through the website or by direct contact where appropriate.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:

Endra
Email: support@endra.com

This policy is provided as a general template and may need to be adapted to comply with local laws (such as GDPR, CCPA, or other privacy regulations). For legal certainty, consider having it reviewed by a legal professional.