Shipping Policy – Endra

Shipping Policy

Last updated: August 12, 2025

Thank you for shopping with Endra. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please read carefully to know what to expect after you place an order.

1. Order Processing Time

Processing time: Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Custom or made-to-order items may require additional processing time (we will notify you at checkout).
During sales, holidays, or high-demand periods processing may take longer.

2. Shipping Methods & Delivery Time

We ship via trusted couriers. Estimated delivery times (after processing) are:

Local (within [Your Country]): 2–6 business days.
Regional (neighboring countries): 5–10 business days.
International: 8–20 business days (varies by destination and customs).

These are estimates and not guaranteed. Actual delivery times depend on the courier, customs clearance, and local delivery conditions.

3. Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, and destination.
We may offer free shipping for orders over [Insert amount, e.g., $100] to selected countries — promotions will be displayed on the site.
Any import duties, VAT, or customs fees are the responsibility of the recipient unless otherwise stated.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number and courier link (if available). You can track your order from the courier’s website or through your account on our site.

5. International Shipping & Customs

International shipments may be subject to customs inspections, import taxes, and other fees. These are imposed by the destination country and are the recipient’s responsibility.
We are not responsible for delays caused by customs or the local postal service.

6. Lost, Stolen, or Damaged Packages

If your order arrives damaged, or you suspect it was lost or stolen, please follow these steps:

Check the tracking information and delivery confirmation.
Take photos of damaged packaging and items (if applicable).
Contact us within 7 days of delivery at support@endra.com with your order number, photos, and a brief description.

We will work with the courier to resolve the issue. For claims, the courier’s timelines and rules apply; we will assist but may require your cooperation and documentation.

7. Failed Delivery Attempts & Returns to Sender

If the courier attempts delivery and cannot deliver (wrong address, no one available, refusal, etc.), the package may be returned to sender. Re-shipment costs will apply for redelivery unless the failure was caused by Endra or the courier.

8. Address Changes & Order Cancellation

If you need to change your shipping address, contact us immediately — changes may not be possible after the order has shipped.
To cancel an order, contact us as soon as possible. If the order has already shipped, cancellation may not be possible and standard return procedures will apply.

9. Wholesale or Bulk Orders

Shipping terms for wholesale orders may differ. Please contact our sales team at support@endra.com for quotes and special arrangements.

10. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact our customer support:

Endra
Email: support@endra.com
(Include your order number in all shipping-related inquiries for faster service.)

Note: This Shipping Policy is a template and may require adjustments to match your actual courier agreements, regional rules, or legal requirements. Consider reviewing it with your logistics provider or legal advisor for full compliance.